FTC Sends More than $23.8 Million to Drivers and Diners Harmed by Grubhub’s Deceptive Advertising Claims and Other Unlawful Conduct
The FTC is distributing over $23.8 million to drivers and diners affected by Grubhub’s deceptive advertising and unfair practices, following a 2024 settlement requiring operational changes.
The Federal Trade Commission announced payments totaling more than $23.8 million to 640,038 consumers impacted by Grubhub’s unlawful conduct. The company was found to have misled drivers about earnings, blocked diners from accounts without cause, and listed restaurants without consent. The settlement mandates Grubhub to stop these practices and implement fairer policies, including transparent pay disclosures and account dispute mechanisms.
Consumers will receive checks or PayPal payments, with most checks mailed and PayPal payments valid for 30 days. Recipients must cash checks within 90 days or redeem PayPal funds before expiration. Affected individuals can contact Analytics Consulting LLC at 1-888-446-4992 or visit the FTC website for details on the redress process.
The FTC emphasized that it never requests payment or personal account information to process refunds. Consumers are advised to verify communications through official FTC channels to avoid scams. The agency also provides state-by-state breakdowns of redress amounts via its interactive dashboards.
In 2025 alone, FTC actions resulted in over $435 million in consumer redress nationwide. The FTC enforces consumer protection laws, promotes competition, and educates the public on fraud prevention. Complaints about scams or unfair business practices can be reported at ReportFraud.ftc.gov.