Service update regarding Microsoft outage
Microsoft-related outage pauses a UK government digital appeals service until Monday 16 November, while other systems remain operational.
A UK government service has paused new digital appeals submissions over the weekend to ensure security and stability following a Microsoft-related outage. The digital appeals service is expected to resume on Monday 16 November, with updates to be posted on the official page. Customers with deadline-sensitive appeals are advised to contact their case team for guidance and support during the pause.
The outage is disrupting email communications across all services due to a global Microsoft issue, though other government websites, including national infrastructure and crown applications portals, remain fully operational. Site visits, hearings, and inquiries are proceeding as scheduled, unaffected by the disruption.
Affected users can still access customer web forms and phone lines for urgent queries, despite the email and digital appeals service interruptions. The government has not specified the root cause of the Microsoft outage but confirmed its widespread impact on email functionality.
The temporary pause applies only to new digital appeals submissions, while existing processes and alternative support channels continue without interruption. Updates on the service restoration will be provided on the official government page once available.