Bentley Analytics Program
Bentley Systems has outlined its analytics program, detailing how user data informs product improvements and feature prioritization while emphasizing privacy and security safeguards.
Bentley Systems collects usage data from interactions with its products and services to inform decisions on new features and enhancements. The company states this approach helps improve software quality, performance, and reliability based on real-world user behavior. Data is sometimes linked to Bentley accounts, but the program is designed with privacy and security as core principles. Users can review Bentley’s privacy practices for further details on data handling.
The analytics program processes usage data to deliver requested products, provide support, and maintain security and stability. Bentley also uses the data to identify unauthorized use, including license compliance checks, and to refine existing offerings. Aggregated, anonymized statistics are employed for operational purposes, such as tracking monthly active users by product or region, without revealing individual identities.
Third-party providers assist Bentley in delivering analytics services, but they process data solely on Bentley’s behalf under strict contractual restrictions. These measures ensure data is used only for Bentley’s specified purposes. Bentley retains analytics and usage data only as long as necessary for operational, legal, and security needs, as outlined in its Privacy Statement.
Bentley Systems has appointed a Data Protection Officer to address questions about its Analytics Program. Users seeking clarification on data practices or program details are directed to contact this officer for assistance.