Lenovo’s AI adoption and change management model helps drive 36% higher daily Copilot use
Lenovo developed an AI adoption model tested internally, increasing daily Copilot use by 36% and saving employees 3.5 hours weekly compared to license-only users.
Lenovo created an AI adoption and change management model after finding that simply providing AI tools did not guarantee consistent use or lasting impact. The company observed that generic training failed to meet diverse role-specific needs, and initial engagement often faded without structured support. Early deployments relied on broad executive communications followed by training, leaving managers unprepared to guide their teams effectively.
The model was refined through Lenovo’s internal AI initiatives, including the deployment of Lenovo Knowledge Super Agent and Microsoft 365 Copilot. It emphasizes three phases: preparing for change by involving managers early, enabling change through role-specific training and hands-on learning, and reinforcing adoption through tracking usage and addressing barriers. The approach was tested across approximately 3,000 employees.
A controlled comparison showed significant differences between cohorts receiving tailored support and those with only licenses. Daily Copilot use reached 91% in the model-supported group versus 67% in the license-only group, a 36% increase. Employees in the supported cohort also saved 3.5 hours per week compared to 1.8 hours in the license-only group.
Lenovo has commercialized the model as Lenovo AI Adoption and Change Management Services, part of its Hybrid AI Advantage offering. The services help organizations assess readiness, plan for change, and measure progress to sustain AI adoption and business value beyond initial deployment.