Accelerating human capacity across healthcare with AI
AI is being embedded into healthcare workflows to reduce administrative burdens, accelerate research, and improve decision-making, with organizations reporting measurable gains in efficiency and clinician time.
Healthcare organizations are moving beyond AI experimentation and integrating it into daily operations to expand human capacity across the ecosystem. Providers, payors, life sciences firms, and MedTech companies are combining human expertise with AI-powered tools to streamline workflows and prioritize meaningful work. The shift aims to address persistent challenges such as clinician burnout by automating documentation and administrative tasks, allowing professionals to focus more on patient care and clinical decision-making.
Clinicians spend significant portions of their day on documentation and administrative tasks, which exacerbates burnout and limits time for patient interactions. AI tools like Microsoft Dragon Copilot, integrated with Epic electronic health records, are being used to capture patient-clinician conversations and automatically draft clinical notes. Intermountain Health has scaled this adoption to over 2,500 active users, reducing documentation time and enabling more focused patient care.
Payor organizations face complex processes across claims, compliance, and member services, often requiring employees to navigate large volumes of information quickly. AI is helping these organizations improve operational efficiency and customer experiences by enabling faster information retrieval and more informed decision-making. Premera Blue Cross migrated its Facets payer administration platform to Microsoft Azure, achieving zero data loss, a 38% improvement in batch processing, and a more scalable foundation for future AI and automation initiatives.
Life sciences and MedTech organizations are leveraging AI to accelerate scientific discovery and streamline collaboration. Pierre Fabre’s PLA.I.GROUND platform, built on Microsoft Azure and Azure OpenAI, is used daily by over half of its office-based employees to summarize documents, generate content, and accelerate code development. MedTech company KARL STORZ implemented Microsoft 365 Copilot, achieving 97% active usage among approximately 2,000 licensed users, with 93% returning month over month, demonstrating improved collaboration and execution.