OFICIAL Microsoft Source

How SNTUC’s Siow Shong Seng is setting the tone for an AI-ready workforce in Singapore with Microsoft 365 Copilot

What happened
Based on Microsoft Source · Jul 31, 2026

SNTUC’s Siow Shong Seng is integrating Microsoft 365 Copilot to automate tasks and support industrial relations officers, with 93% of staff now using the tool.

🚩 Report a correction ↗ Open source
How SNTUC’s Siow Shong Seng is setting the tone for an AI-ready workforce in Singapore with Microsoft 365 Copilot
Microsoft Source — Microsoft
Key points
·
SINGAPORE – Siow Shong Seng is elbows-deep exploring the latest features of Microsoft Copilot 365, having set up Copilot Cowork to automate several tasks for him.
·
The chief transformation and technology officer at Singapore National Trades Union Congress (SNTUC) gets daily updates on tech trends, the labor movement’s appearances on social media, and the economy and jobs.
·
He has also built an agent in Copilot, to test how AI can help industrial relations officers (IROs) find information on labor laws, guidelines, procedures and review employment contracts to support NTUC members.
·
IROs manage relationships between employers and workers, representing groups of workers to handle employment and workplace disputes.
Key numbers
·
4 million workers in Singapore’s tripartite labor system, is using Copilot to prepare its workforce for an AI-driven environment.
·
The tool was first tested by 50 staff in January 2025 and rolled out to all 1,300 employees a year later.
·
About 93% of staff now use Copilot, with 74% doing so weekly, reflecting positive engagement and adaptation to individual workflows.

Siow Shong Seng, chief transformation and technology officer at Singapore National Trades Union Congress (SNTUC), has deployed Microsoft 365 Copilot to automate routine tasks such as generating daily updates on labor trends and social media monitoring. The AI assistant also helps industrial relations officers (IROs) retrieve labor law information and review employment contracts by pulling data from SNTUC, the Ministry of Manpower, and other government sources. Siow designed an IRO agent as a template to guide his team in developing a production-ready version for broader use.

SNTUC, representing over 1.4 million workers in Singapore’s tripartite labor system, is using Copilot to prepare its workforce for an AI-driven environment. The tool was first tested by 50 staff in January 2025 and rolled out to all 1,300 employees a year later. Siow notes that Copilot has improved since its initial deployment, enabling seamless integration across applications like Outlook and PowerPoint to streamline research and meeting preparations.

Siow’s team leverages Copilot to translate technical solutions for non-expert audiences and create visuals for presentations, though he emphasizes the need for human review to validate outputs. To ensure adoption, Siow and Microsoft collaborated on enablement programs, including weekly tips and best practices shared via email. About 93% of staff now use Copilot, with 74% doing so weekly, reflecting positive engagement and adaptation to individual workflows.

Looking ahead, Siow aims to expand usage by encouraging staff to experiment with AI agents. He advises organizations to focus on business value rather than technology, suggesting they identify areas where AI can reduce friction, improve responsiveness, or enhance decision-making. Siow’s approach prioritizes practical applications to maximize Copilot’s impact within SNTUC’s operations.

Original source → Deals on Clipraptor.com →