Recruitment for IT Operations & Service Management Lead

The role focuses on maintaining operational IT services, including incident management, technical triage, and escalation of live service issues. The position requires hands-on involvement in service desk operations, user support, and problem handling to ensure seamless day-to-day functionality. Responsibilities include coordinating, prioritising, and managing operational work within the IT Operations team at HEO level. The role directly supports the Veterinary Medicines Directorate’s regulatory, scientific, and business activities through reliable IT service delivery.

The post holder will ensure modern computing and end-user services remain operational, addressing technical challenges as they arise. Active participation in change management and service improvement initiatives is expected to enhance service reliability. The role demands expertise in incident, request, and problem handling to maintain high service standards. Effective coordination with the IT Operations team is central to the position’s success.

This hands-on operational role requires a proactive approach to managing live service issues and user support requests. The position involves technical triage and escalation processes to resolve critical IT service disruptions promptly. The role is designed to strengthen the IT Operations team’s capacity at HEO level, ensuring operational work is delivered efficiently. The successful candidate will play a key role in sustaining the IT infrastructure underpinning the Veterinary Medicines Directorate’s activities.

Applications must be submitted via the Civil Service Jobs portal, where the full job description is available. The role is advertised on GOV.UK under IT Operations & Service Management Lead. Candidates are required to review the detailed responsibilities and eligibility criteria before applying. The application process is managed through the official Civil Service recruitment platform.