Sunrun Earns Best Company’s Preferred Partner Award for Customer Service Excellence for the Second Consecutive Year
Sunrun received BestCompany.com’s 2026 Preferred Partner and Platinum Solar Awards for the second and third consecutive years, respectively, based on customer service, scale, and innovation in home energy systems.
The useful question is what changes for users, developers or buyers, and whether the announcement stays industry context or becomes something people can actually use.
Sunrun, the largest U.S. provider of home battery storage, solar, and grid-connected power systems, has been named BestCompany.com’s 2026 Preferred Partner Award and Platinum Solar Award for the second straight year. The awards recognize Sunrun’s customer satisfaction, product innovation, and industry leadership, with selection based on metrics such as customer referrals, deployment scale, and sustainability efforts. The company pioneered no-upfront-cost home energy subscriptions and maintains full control over sales, installation, and service. Sunrun’s Chief Experience Officer Chance Allred attributed the recognition to coordinated teams delivering personalized energy solutions.
BestCompany.com highlighted Sunrun’s 1.1 million customers, flexible financing options, and growing network of distributed power plants as key factors in its selection. The review platform noted that Sunrun’s customers frequently recommend the service to others, citing loyalty as the driver behind the third consecutive Platinum Solar Award. Landon Taylor, CEO of BestCompany’s review platform Snoball, emphasized that customer referrals reflect strong satisfaction with Sunrun’s offerings. The awards follow Sunrun’s inclusion in the 2026 Fortune 1000 list, where it remains the only home battery and solar installer recognized.
Sunrun’s vertical integration—handling direct sales, installation, and support in-house—has contributed to industry-leading net promoter scores comparable to top consumer brands. The company’s comprehensive consumer protection program includes 24/7 system monitoring, free maintenance, and performance guarantees. These measures aim to ensure customer confidence throughout the energy transition. Sunrun also recently earned four Buyer’s Choice Awards from ConsumerAffairs for customer service, installation, equipment, and value, reinforcing its market position.
The recognition underscores Sunrun’s role in advancing home energy independence by pairing solar with battery storage and grid connectivity. The company supports the broader energy grid by providing dispatchable power to prevent blackouts and reduce costs. Sunrun’s no-upfront-cost subscription model has expanded access to home energy systems, positioning it as a critical resource for American energy security. The awards follow a period of rapid growth, with Sunrun continuing to expand its distributed power plant network across the country.