Amazon Connect Customer can now import evaluation form PDFs using AI

Amazon Connect Customer now supports importing PDF evaluation forms from external quality management systems using AI. Instead of rebuilding forms manually, managers can upload a PDF and let the service automatically extract sections, questions, answer options, and scoring methods. The system supports both percentage and points-based scoring during import, streamlining the migration of existing quality programs into Amazon Connect.

Users can refine the import process by providing natural language instructions, such as splitting complex questions or adjusting scoring logic, to reduce manual edits. This feature aims to minimize the time and effort required to transition quality evaluation workflows into Amazon Connect’s environment.

The feature is available in select AWS Regions, including US East (N. Virginia), US West (Oregon), Canada (Central), and several Asia Pacific and Europe locations. Organizations in these regions can immediately begin using the AI-powered import tool for their evaluation forms.

For further details on implementation, documentation and a dedicated webpage are provided. Pricing information for Amazon Connect Customer can be accessed via the official pricing page to assess costs associated with using the new feature.