Say yes to AI context without losing control: a new way to set up and govern connectors in Atlassian Administration
Atlassian introduces a redesigned connector setup in Atlassian Administration to help IT leaders securely integrate AI tools with business systems while maintaining governance and visibility.
Maya, an IT leader at Beaconstone Financial, faces common challenges when integrating AI tools with existing systems like Jira, Salesforce, and Slack. Her teams struggle with fragmented data across platforms, making it difficult to provide AI with accurate context. The new connector experience in Atlassian Administration aims to address these governance and security concerns by offering clearer setup processes and visibility into data flows.
The redesign focuses on transparency and control, starting with a 'Before you begin' summary that outlines prerequisites such as required admin roles, service accounts, and permissions. This allows administrators like Maya to plan ahead and avoid mid-setup roadblocks. The expanded Trust section consolidates security details and links to connector-specific support pages, enabling informed decision-making during security reviews.
Administrators can now save connector setups as drafts, preserving progress until approvals are secured. This feature reduces delays caused by missing credentials or sign-offs, as seen in Maya’s Salesforce integration, which previously took a week of back-and-forth. Drafts remain accessible in the connector list with reminders to complete the setup, ensuring nothing is overlooked.
The new Connectors section in Atlassian Administration centralizes all connectors—both installed and default—into a single table. It flags issues like expired tokens or failed syncs with clear explanations and next steps. Detailed pages for each connector allow administrators to manage indexing, review security postures, and monitor adoption, ensuring AI tools operate with the right context and permissions.