Salesforce Named a Leader in 2026 Gartner® Magic Quadrant™ for Digital Commerce for the 11th Consecutive Year
Salesforce is named a Leader in the 2026 Gartner Magic Quadrant for Digital Commerce for the 11th year, positioned furthest right for vision.
Salesforce has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Digital Commerce, achieving this distinction for the 11th consecutive year. The company was positioned furthest to the right within the quadrant on Completeness of Vision, indicating strong alignment with market needs. Commerce Cloud serves as a leading digital commerce platform for both B2C and B2B companies, designed to enhance revenue growth and reduce total cost of ownership.
Commerce Cloud is built to support brands in selling across multiple channels, including emerging agentic platforms where consumers increasingly discover and purchase products. The platform addresses evolving consumer behavior, such as the rising reliance on AI assistants for shopping decisions. It enables brands to meet demand across conversational touchpoints and natural-language search environments.
The platform’s capabilities include Carter, a Shopper Agent, and Agentic Commerce Search, which facilitate discovery and checkout processes in conversational formats. These tools are designed to align with how customers prefer to shop in the agentic era. Commerce Cloud also leverages enterprise-scale infrastructure and global reach to support large brands.
The recognition underscores the importance of infrastructure built for agentic commerce, where interactions shift from clicks to conversations. Salesforce emphasizes that its platform is equipped to handle this transition, ensuring brands can engage customers effectively across all digital touchpoints.