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Salesforce research finds 66% of executives report duplicated AI work and 22 business days lost annually due to siloed AI tools, prompting calls for shared multiplayer AI workflows.
Salesforce introduces Agent Evals and cost controls for Agent Fabric to proactively detect and stop AI agent failures and overspending before they affect customers.
Salesforce is named a Leader in the 2026 Gartner Magic Quadrant for Digital Commerce for the 11th year, positioned furthest right for vision.
Salesforce will invest $1 billion in Spain over five years, opening a Madrid headquarters to expand AI deployment, talent training, and enterprise partnerships across EMEA South.
Salesforce introduces AI systems that continuously analyze live business data to detect issues in real time, inspired by radar’s role in the Battle of Britain.
Salesforce allows customers to select the most suitable AI model for specific tasks, including its purpose-built Koa model and multiplayer AI in Slack, prioritizing flexibility and security.
Businesses face a strategic choice as personal AI agents enter the mainstream, balancing revenue opportunities against control and customer trust in automated interactions.
Multi-agent AI systems promise productivity gains but demand new security models as traditional perimeter defenses erode and threats become internalized.
Salesforce introduces a dual-layer AI agent framework combining probabilistic models with deterministic logic to enable autonomous actions while maintaining accountability and control.
Salesforce’s Slack introduces AI agents as shared teammates in collaborative workspaces, replacing isolated tools with open, company-wide intelligence to accelerate decision-making and scale AI use.
Salesforce has deployed an AI agent named Ace for the TSA to handle routine traveler inquiries, reducing human workload and improving response times during peak travel periods.
Salesforce will acquire Listen Labs to integrate AI-driven customer research and simulation tools into its CRM ecosystem, aiming to accelerate insight generation and decision-making.
Salesforce’s Dreamforce 2026 unveiled AI-driven enterprise tools, including AIforce, Koa, Slack Code, and an AI harness, transforming workflows and agent interactions.
Penn State and DePaul University are deploying AI agents to streamline administrative tasks, reduce processing times, and free staff for meaningful student interactions, leveraging unified data platforms and Salesforce...
Salesforce Futures Issue 5 explores the evolving role of AI agents in enterprise, emphasizing scenario-based planning over rigid predictions to guide strategic decisions amid uncertainty.
Salesforce introduced Koa, an AI reasoning model tailored for enterprise workflows, replacing a general-purpose model to improve consistency and governance in multi-step tasks.
Salesforce expands Missionforce with AI tailored for government agencies, partnering with OpenAI to integrate secure AI models and streamline mission-critical operations.
Salesforce’s Missionforce platform, launched a year ago for government use, has seen rapid adoption with defense sector growth of 80% and support for over 60 federal agencies and all U.S. military branches.
Salesforce and Google Cloud announced a unified AI infrastructure and agent framework to break enterprise data silos, enabling cross-platform reasoning and action on shared data without custom integrations.
Salesforce and NVIDIA unveiled Koa, a CRM reasoning model for Agentforce built on NVIDIA Nemotron, designed to handle complex enterprise workflows with fewer errors.
AWS and Salesforce integrate CRM data, AI agents, and model choice into daily tools like Amazon Quick and Slack, enabling real-time voice interactions and zero-copy data access across environments.
Siemens and Salesforce integrate Agentforce with Teamcenter SLM to embed engineering-grade answers directly into industrial sales, service, and customer workflows, accelerating decision-making and revenue growth.
Salesforce introduces AIforce, a live interface layer integrating its platform’s data and logic into any AI tool, enabling agents and users to act on Salesforce information without opening the app.
Salesforce launched a 12-week Missionforce Military Fellowship to help transitioning service members transition military skills into AI and technology careers through training and certifications.
Salesforce integrates real-time data visualization into Slack, allowing teams to create interactive dashboards and reports directly within conversations without leaving the platform.
Salesforce launches job-ready AI agents for sales, service, commerce, and workforce tasks, enabling goal-driven, multi-step work with continuous learning and collaboration.
Salesforce’s Dreamforce 2026 showcased Claudeforce, AI agents handling full workflows, Slack Code for collaborative coding, and Customer Success Award winners demonstrating measurable efficiency gains.
Salesforce partners with FIDE as Title Sponsor and AI provider, integrating Agentforce 360 tools to modernize chess rankings, fan engagement, and event operations globally.
Salesforce unveils the Enterprise AI Harness, a framework integrating AI agents with enterprise systems to enable secure, governed, and scalable decision-making across business functions.
A Salesforce survey of 865 finance leaders finds CFOs increasingly rely on AI and agents to manage revenue complexity and govern AI adoption, with 90% reporting positive ROI.