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Salesforce introduces Agent Development Lifecycle (ADLC) to align AI agents with business outcomes using existing CRM data, enabling self-learning optimization across sales, service, and marketing workflows.
Salesforce highlights how agentic AI is shifting software interfaces from standalone apps to embedded capabilities within existing tools like Slack or WhatsApp, enabling tasks to be completed without switching...
Salesforce introduces Agentforce Help Agent, an autonomous customer service agent deployable in minutes with pay-per-resolution pricing, built on existing Salesforce Knowledge and workflows.
Salesforce expands Agentforce Commerce with three AI agents—Shopper, Buyer, and Merchant—integrating natively with ChatGPT, Google Search, and the Gemini app to reshape commerce workflows across B2C, B2B, and POS.
A Salesforce survey of over 3,200 patients across eight countries reveals strong demand for AI in healthcare, provided it includes human oversight, transparency, and secure data handling, with trust highest when AI is...
A Salesforce survey of over 500 managers finds AI is increasing their importance in driving workplace transformation, despite concerns about readiness and accountability.
Salesforce and VCARB announced a partnership to integrate AI and data analytics into fan engagement and race operations using Agentforce 360 and Slack, enhancing real-time interactions and personalized experiences for...