SOURCE ARCHIVE · ORIGINAL LINKS INCLUDED
Salesforce’s Employee Agent, launched a year ago as an internal AI tool, now resolves 97.7% of HR-related queries without tickets, handling over 300,000 conversations and reducing support cases by 20%.
A Salesforce survey of 2,025 AI decision-makers finds that companies achieving ROI from agentic AI deployments prioritize data readiness and governance over speed, with average ROI reached in eight months.
Salesforce and Anthropic launched Claudeforce, integrating the #1 AI model (Claude) with the #1 CRM (Salesforce) to enable AI-driven sales workflows. The Salesforce in Claude plugin, with 37 sales skills, is available...
Salesforce and Anthropic unveiled Claudeforce, integrating Claude’s AI reasoning with Salesforce’s enterprise data and workflows to enable automated, governed actions directly within Claude.
Salesforce highlights the need for structured enterprise AI adoption, citing data quality challenges in digital initiatives, and introduces platform enhancements for unified workflows and governance.
Salesforce reported record Q2 FY27 results, raising full-year revenue guidance to $46.1B–$46.4B and attributing growth to AI-driven demand and acquisitions.
Salesforce's Slack introduces Code channels to let teams and AI agents collaborate on software development directly within Slack, aiming to centralize coding workflows and improve shared context.
Autonomous AI agents are accelerating cyberattacks and defenses, forcing enterprises to deploy AI-driven security tools that operate at machine speed while maintaining human oversight to prevent catastrophic errors.
Salesforce has been recognized as a Leader in the 2026 IDC MarketScape for Worldwide Software Platforms for National Civilian Government AI-Enabled Case Management, highlighting its role in supporting government...
Salesforce expands Headless 360 to turn its enterprise applications into reusable, AI-accessible capabilities via open standards, enabling secure cross-business actions without custom integrations.
Salesforce reports a 160% year-on-year increase in AI agent deployments, with average agent numbers rising from five to 13 between February 2025 and April 2026.
Salesforce’s 2026 Agentic Enterprise Index reports a near-tripling of AI agent deployments year-over-year, with businesses activating agents within two days and increasing task complexity.
Field service leaders invest heavily in AI to improve customer satisfaction and productivity, but workforce readiness and data fragmentation hinder ROI, according to Salesforce’s 2026 global survey of 2,317...
Agentic search now begins 200% more shopping journeys than last year, reshaping how consumers discover products and forcing retailers to prioritize AI adoption despite infrastructure and measurement challenges.
The U.S. Department of Veterans Affairs awarded Salesforce a $1.6 billion, three-year contract to modernize veteran care and services using Missionforce, aiming to reduce administrative burdens and improve service...
Salesforce highlights recursive self-improvement (RSI) as a key differentiator for enterprise AI agents, enabling automated learning from user interactions to enhance performance and reduce costs over time.
Salesforce’s Legal and Corporate Affairs team deployed Slackbot to automate routine tasks, enabling attorneys to focus on high-value work while accelerating deal closures and reducing friction in legal processes.
Salesforce tests its own unfinished software internally before release through its Customer Zero model, using 75,000 employees to stress-test products in real-world scenarios and refine them based on direct feedback.
Salesforce and Entre Ríos signed Argentina’s first provincial AI collaboration agreement, focusing on government digitalization, SME support, and workforce training.
Salesforce reduced AI inference costs by replacing a single rented model with specialized open-source models for specific tasks, cutting expenses and improving performance while maintaining control over its agentic...
Salesforce has launched dedicated MCP servers to integrate Headless 360, Tableau, and Data 360 directly into Slack, enabling real-time CRM access, live analytics, and workflow automation without leaving conversations.
The U.S. Air Force’s 441st Vehicle Support Chain Operations Squadron has adopted Missionforce National Security to modernize management of its $13.5 billion global vehicle fleet, replacing outdated systems with a...
Salesforce’s Futureforce program trains early-career hires to build AI-enhanced tools, with 80% converting to full-time roles. Graduates like Rebecca Hampton and Raymond Dinh report measurable impact on products and...
Salesforce will invest $1 billion in Switzerland over five years to advance agentic AI adoption, supporting workforce development and local customers.
Global leaders including Rwanda’s President Paul Kagame, Salesforce CEO Marc Benioff, and ITU Secretary-General Doreen Bogdan-Martin launched the AI for Good Global Commission to expand AI access, strengthen trust, and...
Salesforce advocates for the bipartisan Economy of the Future Commission Act to address AI’s impact on education and workforce readiness, proposing federal recommendations within 13 months of enactment.
Salesforce introduces Agent Development Lifecycle (ADLC) to align AI agents with business outcomes using existing CRM data, enabling self-learning optimization across sales, service, and marketing workflows.
Salesforce highlights how agentic AI is shifting software interfaces from standalone apps to embedded capabilities within existing tools like Slack or WhatsApp, enabling tasks to be completed without switching...
Salesforce introduces Agentforce Help Agent, an autonomous customer service agent deployable in minutes with pay-per-resolution pricing, built on existing Salesforce Knowledge and workflows.
Salesforce expands Agentforce Commerce with three AI agents—Shopper, Buyer, and Merchant—integrating natively with ChatGPT, Google Search, and the Gemini app to reshape commerce workflows across B2C, B2B, and POS.