OFICIAL BT Group Newsroom Gadgets · May 21, 2026

BT continues to deliver: record fibre build, connections and customer satisfaction

In brief · 4 sentences
Based on BT Group Newsroom · May 21, 2026

BT Group reported record fibre expansion, with Openreach’s full fibre reaching over two-thirds of UK premises ahead of schedule. Customer satisfaction hit new highs, while EE maintained its position as the UK’s top mobile network with 73% 5G+ coverage.

BT continues to deliver: record fibre build, connections and customer satisfaction
BT Group Newsroom — BT Group
Key points
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Main topic: bT continues to deliver: record fibre build, connections and customer satisfaction.
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Category affected: gadgets and hardware.
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Figures mentioned: 31, 2026, 25 million.
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The information comes from an official source.
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The next step is to watch availability, pricing and real-world impact.

The useful question is what changes for users, developers or buyers, and whether the announcement stays industry context or becomes something people can actually use.

BT Group announced that Openreach’s full fibre network now covers more than two-thirds of UK premises, surpassing its accelerated target of 23 million premises and remaining on track to reach 25 million by December 2026. The company added 4.8 million new premises in FY26, the fastest build in Europe, with 6.3 million rural locations included. This expansion contributed to a 2.2 million net increase in full fibre connections, bringing the total to 8.8 million premises.

Customer satisfaction reached a record high, driven by demand for next-generation products. Openreach reported 203,000 broadband line losses in Q4, improving its full-year guidance to 825,000 from 850,000. The Consumer division returned to growth across broadband, mobile, and TV, with 26,000 new broadband customers, 104,000 postpaid mobile additions, and 72,000 TV subscribers. Business division secured major wins, including partnerships with BAE Systems and NIE Networks.

EE retained its position as the UK’s leading mobile network, with 5G+ coverage expanding to 73% of the population. The retail full fibre base grew by 31% year-on-year to 4.5 million, while the 5G customer base reached 14.5 million, up 10%. BT reintroduced its brand with new products in May 2026, contributing to a 26.6% convergence rate in fixed and mobile services. Consumer ARPU declined by 1% in broadband and mobile due to competitive market conditions.

BT Group delivered a solid financial performance, raising its full-year dividend to 8.32 pence per share and updating its dividend policy to low-to-mid single-digit growth. Adjusted revenue fell 4% to £19.6 billion, while adjusted EBITDA remained flat at £8.2 billion. Net cash inflow from operating activities increased by 1% to £7.0 billion, with normalised free cash flow down 6% to £1.5 billion due to higher capital expenditure and interest costs.

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Extracted signals · detected in the story
ResultsMarchAllison KirkbyChief ExecutiveFY26OurOpenreachDecemberCustomerAnd31202625 million738.32