SLA tracking: What it is and how to do it right
HubSpot outlines how structured SLA tracking transforms customer support promises into measurable, real-time performance benchmarks to meet strict response and resolution deadlines.
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HubSpot outlines how structured SLA tracking transforms customer support promises into measurable, real-time performance benchmarks to meet strict response and resolution deadlines.
MachineGames and id Software released Dawn of the Machine, a free 30th-anniversary expansion for Quake on PlayStation 5 and PlayStation 4, featuring a 19-map campaign and new soundtrack.
NASA’s Jet Propulsion Laboratory is developing three SkyFall Mars helicopters, set to launch in late 2028, to expand aerial exploration capabilities on the Red Planet.
Google’s Gemini integrates with Maps, Flights, Hotels, Gmail, Photos, and YouTube to generate personalized travel itineraries, automating research, booking forms, and packing lists based on real-time data and user...
EA SPORTS Madden NFL 27 offers a 10-hour early access trial via EA Play, allowing players to test new gameplay features before the full release.
NASA’s SkyFall mission will test ground-penetrating radar using three aircraft, building on the Ingenuity Mars Helicopter’s legacy to support future Mars exploration.
AWS Transform now automates post-launch actions in migration workflows, reducing manual configuration errors and accelerating multi-account server migrations through predefined or custom SSM documents.
The UK urges South Sudan’s transitional government to halt violence, ensure credible elections, and cooperate fully with UNMISS to address humanitarian and political crises.
AWS Security Agent now supports penetration testing for applications using email-based MFA, expanding automated testing coverage beyond TOTP methods.
GitHub has expanded its malware advisories beyond npm to cover eight major package ecosystems by integrating OpenSSF’s malicious-packages data into its Advisory Database, enabling Dependabot to flag malicious...
The Walt Disney Company will honor 13 individuals, including Lin-Manuel Miranda, as Disney Legends at D23: The Ultimate Disney Fan Event, recognizing their lasting contributions to Disney across entertainment and...
ASUS updates DisplayWidget Center with AI-driven automation, natural-language controls, and expanded device integration for Windows, macOS, and gaming monitors.
Ubisoft’s free *Ghost Recon Wildlands: Last Rites* update introduces a new story mission, expanded customization, and 4K/60 FPS on PS5 and PS5 Pro, alongside role-play enhancements based on community feedback.
Databricks released OfficeQA Pro V2, a benchmark testing AI agents' ability to generalize grounded reasoning across unfamiliar enterprise documents, following the original OfficeQA benchmark introduced seven months...
Google Wallet introduces a new feature allowing U.S. parents to manage and transfer money to children under 18, enabling contactless payments via Google Pay while maintaining oversight through Family Link.
Sui is integrating post-quantum cryptography to address risks from quantum computing, with quantum-safe vaults planned for Mainnet this year and native ML-DSA-65 accounts by Q1 2027.
Ubisoft Bordeaux has released Ghost Recon Wildlands: Last Rites, a major free update for Xbox Series X|S, introducing a new story mission, expanded customization options, and community-driven improvements.
Databricks now offers Kimi K3, an advanced open-weight AI model from Moonshot AI, through its Unity AI Gateway, providing enterprises with high-quality, governed access alongside proprietary models at lower costs.
Google DeepMind and collaborators open-sourced WeatherNext AI models, delivering cyclone forecasts with an extra day of lead time, equivalent to a decade of meteorological progress.
ESS Tech signed a non-binding letter of intent to combine with a private energy company, aiming to finalize terms by September 2026 and close before year-end, pending approvals.
Amazon WorkSpaces Applications now provides enhanced observability metrics in CloudWatch at no extra cost, improving IT teams' ability to monitor and troubleshoot application streaming workloads.
Amazon WorkSpaces now provides enhanced observability metrics in CloudWatch at no extra cost, offering deeper visibility into virtual desktop performance and session health across all supported AWS Regions.
Researchers at Berkeley Lab discovered that ultrathin titanium dioxide exhibits ferroelectricity, enabling low-voltage switching for energy-efficient microchips.
Microsoft has been positioned as a Leader in Gartner’s 2026 Magic Quadrant for AI-Augmented Code Modernization Tools, recognizing its agentic AI approach to modernizing legacy systems.
Xbox announced Free Play Days from August 6–14, offering free trials of NBA 2K26, Ghost Recon titles, Wax Heads, and Sports Renovations for members and non-members.
The Environment Agency has revoked the environmental permit of DS Environmental Services in Wolverhampton, citing persistent non-compliance and regulatory interventions. The revocation, effective 30 June 2026, halts all...
The UK’s MHRA has authorised remibrutinib for adults with chronic spontaneous urticaria unresponsive to antihistamines, following assessment of two clinical trials involving 925 patients.
The Regulatory Policy Committee is independently reviewing the Home Office’s impact assessment for the Immigration and Asylum Bill, published on 30 June 2026, to assess the evidence and analysis supporting the proposed...
Colombia-based IAC partners with Bentley Systems to drive digital transformation in Latin America’s engineering sector, focusing on BIM, PLM, and AI to enhance efficiency and global competitiveness.
The UK Financial Conduct Authority is increasing scrutiny of Annex 1 firms, citing risks of financial crime facilitation and inadequate controls. Firms must demonstrate compliance with anti-money laundering regulations...